Welcome to RIDEQUEST Tours LLC!
By booking one of our tours, you agree to the following terms and conditions. Please read them carefully.
1. Booking and Payment
Reservation: To secure your spot on a tour, a deposit of 25% of the total tour price is required at the time of booking. Full payment is due 30 days before the start date of the tour.
Payment Methods: We accept major credit cards, bank transfers, and other payment methods as specified during the booking process.
2. Cancellation Policy
Cancellations by the Customer:
More than 60 Days Before Departure: Full refund of the deposit.
30 to 60 Days Before Departure: 50% of the total tour price will be refunded.
Less than 30 Days Before Departure: No refund will be issued.
Cancellations by RIDEQUEST Tours LLC:
Tour Cancellation: If RIDEQUEST Tours LLC cancels a tour for any reason, you will receive a full refund of all payments made, including the deposit.
Partial Cancellation: In the event of a partial cancellation (e.g., a change in tour schedule or route), you will be offered an alternative tour or a partial refund based on the affected portion of the tour.
3. Changes to Your Booking
Customer-Initiated Changes:
Requests for changes to your booking must be made in writing. Changes requested more than 30 days before the tour may be accommodated based on availability and may incur additional fees. Changes requested less than 30 days before departure are subject to the cancellation policy.
Changes by RIDEQUEST Tours LLC:
We reserve the right to modify tour itineraries, routes, or schedules as necessary. Any significant changes will be communicated to you promptly, and you may choose to accept the changes or cancel with a full refund.
4. Health and Safety
Health Requirements:
Participants must be in good health and physically capable of completing the tour. We recommend consulting with a physician before participating in any cycling tour.
Safety:
Helmets are required on all tours. Participants are responsible for following all safety instructions provided by RIDEQUEST Tours LLC guides.
5. Liability and Insurance
Personal Responsibility:
Participants assume all risks associated with cycling and agree to hold RIDEQUEST Tours LLC harmless from any claims, damages, or losses resulting from their participation in the tour.
Insurance:
We strongly recommend that participants obtain travel insurance to cover any unforeseen circumstances, including trip cancellations, medical emergencies, and personal belongings.
6. Code of Conduct
Behavior:
Participants are expected to conduct themselves in a respectful manner towards fellow cyclists, guides, and local communities. RIDEQUEST Tours LLC reserves the right to remove any participant from the tour for behavior deemed disruptive or unsafe, with no refund issued.
7. Intellectual Property
Content Use:
All content on our website and promotional materials is the intellectual property of RIDEQUEST Tours LLC and may not be used without permission.
8. Governing Law
Jurisdiction:
These terms are governed by the laws of the State of North Carolina. Any disputes arising from these terms will be resolved in the courts located in Charlotte, NC.
9. Contact Information
Questions: For any questions regarding these Terms of Service or your booking, please contact us at:
Phone: +1 704-323-3057
Email: info@ridequesttours.com
Address: 401 S Tryon St, Charlotte, NC 28202
By booking a tour with RIDEQUEST Tours LLC, you acknowledge that you have read, understood, and agree to these Terms of Service.