At RIDEQUEST Tours LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, book a tour, or engage with our services.
1. Information We Collect
1.1 Personal Information
When you book a tour, contact us, or sign up for our newsletter, we may collect the following personal information:
Contact Details: Name, email address, phone number, and postal address.
Booking Information: Tour preferences, dates, and payment details.
Health Information: Information related to your health and fitness, if relevant to the tour.
1.2 Usage Data
We may collect information about how you use our website, including:
IP Address: To understand your browsing behavior and to ensure the security of our website.
Cookies: To enhance your browsing experience and remember your preferences. (See Cookie Policy below.)
1.3 Communication Data
Records of your communications with us, including customer service inquiries and feedback.
2. How We Use Your Information
2.1 To Provide Services
Process and confirm your tour bookings.
Communicate with you regarding tour details, confirmations, and updates.
2.2 To Improve Our Services
Analyze usage data to enhance our website and service offerings.
Conduct surveys or solicit feedback to improve customer experience.
2.3 Marketing and Communication
Send you newsletters, promotional materials, and updates about our tours and offers (you can opt out at any time).
2.4 Legal Compliance
Comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Sharing Your Information
3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our business, such as payment processors, booking systems, and email service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
5.1 Access and Correction
You have the right to access and correct your personal information. If you wish to update or correct any information we hold about you, please contact us using the information below.
5.2 Opt-Out
You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in those communications or by contacting us directly.
5.3 Data Deletion
You have the right to request the deletion of your personal information, subject to certain legal exceptions. Please contact us if you wish to make such a request.
6. Cookies and Tracking Technologies
6.1 Cookies
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.
6.2 Analytics
We use web analytics services to collect information about your use of our website. This helps us understand how users interact with our site and improve its performance.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: +1 704-323-3057
Email: info@ridequesttours.com
Address: 401 S Tryon St, Charlotte, NC 28202
By using our website and services, you acknowledge that you have read and understand this Privacy Policy.